If you have questions about how long it takes to receive an order or shipping costs or times during COVID-19, please see our COVID-19 SHIPPING GUIDELINES.
Otherwise, please see our self-service Customer Care Center. If you can't find an answer, use the question mark at the bottom of the page. Chat with us or ask Nagilum if we're offline. They're always able to answer questions and they're surprisingly good at it.
It helps us, help you, faster and more efficiently.
We will answer questions regarding products and orders in the order they are received!
Share your models with us using the #Modelwerks Tag on your Instagram or Facebook posts and you could see your models on our social media channels!