CUSTOMER CARE CENTER
***All our products are STL files.
If you placed an order on our sister stores, Fallout Hobbies or Chapter Customizer, please go to the store where you placed your order. We can not lookup order information for a different site.
This is the first and best place to start if you're looking for immediate answers. Chances are we've answered your question for someone else and shared it here for the next person who asks.
If you've contacted us via social media, PayPal, any of the various email addresses we have for B2B or wholesale support, our old customer service email, carrier pigeon, or any other method other than the messaging system on our website, we may not see it and won't be able to assist you.
Our Customer Care Team responds to messages sent at the bottom right-hand side of our website. But please, help yourself to the answers in the Captains Log below before reaching out. We're a small family-run business that receives a huge volume of orders and messages. Using this tool may not be as fun as talking to a human or an AI chatbot that's practically sentient, but it helps us help you faster and more efficiently.
Things are a little backed up on our end with a high volume of hobbyists that ordered our resin kits. We're not making any physical kits in-house anymore, but we are fulfilling any back orders on file. We are only offering 3D printable STL file downloads.
Rest assured, we're working hard to ship your order as soon as possible, while caring for the health and safety of our team members.
You'll automatically receive a tracking number and link in an automatic email as soon as your order ships. Nothing to do on your part. We're taking care of it.
Thank you for your understanding!
The Modelwerks Family
We are a small family run operation. We are now training a new intern. Please be kind to her. She's new and still learning the ropes.
Please note that Shopify does not charge or collect VAT, GST, or any other international taxes, tariffs, or importation levies. You may be responsible for paying an import fee when receiving your shipment.
All orders shipped internationally are ship at your own risk.
Captain's Log, Stardate 100158.93. We entered a spectacular star system and beamed aboard an apparent Romulan defector who claimed to be a low-ranking logistics officer with extraordinary information about a secret offensive. Our mission is dire, and recreational shore leave is prohibited for the away team until we discover his motives. But if our guest is telling the truth, you will find the answers you seek in the Captain's Log below.
RETURNS & REFUNDS
PAYMENTS, PROMOS & GIFT VOUCHERS
STILL HAVE QUESTIONS?
Contact our Customer Care Team at the bottom right hand corner of our website as someone will get back to you as soon as possible.