FAQ & Shipping Info
First, thank you so much for shopping with us! Due to high demand, unprecedented supply chain issues with materials, postage carrier short staffing, and COVID, we are experiencing delays. We are working hard to get your order out to you ASAP, and emailing us isn't going to make the order arrive any quicker. Please note that we are a boutique shop, and these are resin kits and print-to-order with our processing times listed below. We apologize for the delay and appreciate your patience while getting your order out as quickly and safely as possible. In the future, we plan on offering all these kits via digital STL download, and physical kits will be handled through Shapeways. The cost for physical kits will increase, but we think you'll be much happier with the process. Thank you for being so supportive!
Please see our COVID-19 SHIPPING GUIDELINES.
FREQUENTLY ASKED QUESTIONS
/// ORDER INFORMATION
Orders are processed Monday through Friday.
All stencils, decals, and 3D printed orders are print to order and can take a minimum of 8 Business weeks to process. When you order these products, we print them, and they are not stocked items.
If you have any questions or comments about your order please contact customer service.
If you are dissatisfied with your purchase for any reason please contact us immediately for replacement.
Please see our refund and exchange policy for more info.
We offer flat shipping rates for all standard orders.
• USPS = $10
• Alaska and Hawaii = $28
• Global Post Economy Shipping for International = $18
Domestic Estimate: 3 Days
International General Estimate: 7-14 Business Days
- Shipping does not include the time it takes for us to process your order.
- Shipping times vary from country to country.
- All orders shipped internationally are ship at your own risk.
- Please be patient with COVID. Expect shipping delays.
- We reserve the right to modify our shipping policies and rates at any time.
/// QUALITY STANDARDS
Modelwerks designs and creates new, innovative aftermarket accessories, including self-adhesive vinyl airbrush stencils, water-slide decals, upgrade and 3D printed resin kits. All of our products are made in house, design through production. All our products have been tested for their quality, durability and ease of use.