FAQ & Shipping Info

*** Due to the current global situation, shipments may experience delays, but please rest assured your order will still be delivered. We appreciate your patience. If you have questions about an order please contact customer service.

Please see our COVID-19 SHIPPING GUIDELINES.

FREQUENTLY ASKED QUESTIONS

/// ORDER INFORMATION

  • Orders are processed Monday through Friday.

  • All stencils, decals, and 3D printed orders are print to order and can take 4-6 Business weeks to process. When you order these products, we print them, and they are not stocked items.

  • If you have any questions or comments about your order please contact customer service.

  • If you are dissatisfied with your purchase for any reason please contact us immediately for replacement.

  •  Please see our refund and exchange policy for more info.

/// SHIPPING

We offer flat shipping rates for all standard orders.  

UPS = $10

Alaska and Hawaii = $28

Shipping for International = $15

Domestic Estimate: 3 Days
International General Estimate: 7-14 Business Days
Shipping does not include the time it takes for us to process your order.
Shipping times vary from country to country.
Please be patient with COVID. Expect shipping delays.

/// QUALITY STANDARDS

Modelwerks designs and creates new, innovative aftermarket accessories, including self-adhesive vinyl airbrush stencils, water-slide decals, upgrade and 3D printed resin kits.  All of our products are made in house, design through production.  All our products have been tested for their quality, durability and ease of use.